Terms of service

Welcome to Snuze! By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. General Terms

  • These Terms govern your use of our website and the purchase of our memory foam pillows.
  • We reserve the right to update, modify, or discontinue any part of our service at any time without prior notice.
  • By placing an order, you confirm that you are at least 18 years old or have parental consent.

2. Products & Orders

  • All product descriptions and images are as accurate as possible, but slight variations may occur.
  • Orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.
  • Prices are listed in GBP (£) and may change without notice.

3. Shipping & Delivery

  • We use Royal Mail 48hr Tracked for all pillow deliveries.
  • We are not responsible for delays caused by the courier, including weather, public holidays, or depot issues.
  • Orders placed during peak holiday seasons may experience longer shipping times.

4. Returns & Refunds

  • We accept returns within 14 days of receiving your item if it is unused and in its original packaging.
  • Customers must use a tracked shipping service for returns, as we are not responsible for lost parcels.
  • Refunds are processed once the returned item has been inspected and approved.

5. Liability & Disclaimer

  • Our pillows are designed for comfort and support, but we do not provide medical advice. If you experience discomfort or allergic reactions, discontinue use and consult a professional.
  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

6. Intellectual Property

  • All content on our website, including images, text, and branding, is the property of Snuze and cannot be copied or used without permission.

7. Customer Support

For any enquiries or complaints, please contact us at snuzeenquiries@gmail.com, and a member of our team will get back to you as soon as possible.

By purchasing from Snuze, you acknowledge and agree to these Terms of Service. Thank you for choosing us!